€90,00
In today’s fast-paced professional environment, managing emotions productively is a critical differentiator for career success and organizational harmony. This course equips participants with actionable tools to transform a potentially destructive emotion into a constructive force.
🚀 Boosted Workplace Productivity & Success Learn to handle workplace conflicts calmly, leading to stronger team dynamics, higher productivity, and minimized professional disruptions.
💡 Emotional Mastery & Trigger Identification Gain deep insights into how anger affects your mind and body. Use practical tools like an “anger log” to pinpoint personal hot buttons and break negative behavioral patterns.
🗣️ Assertive Communication Skills Master the art of constructive confrontation. Learn to express yourself assertively rather than aggressively, and discover how to safely defuse angry colleagues or customers.
🛠️ Practical, Structured Frameworks Walk away with actionable methodologies, including the Triple A Approach and custom Personal Plans, to separate people from problems and solve conflicts efficiently.
⏰ Flexible, Self-Paced Learning Designed for busy schedules, the course features 12 bite-sized daily lessons (text, interactive cards, and quizzes) available 24/7 on any device.
🎓 Certified Recognition Validate your commitment to emotional intelligence and professional growth with an official Participation Certificate upon completion.
Course available in english
Anger Management – Understanding Anger – Academy
Anger is a universal experience. It is normal to feel angry sometimes and anger can be a healthy emotion if you know how to deal with it. You don’t have to be a psychologist to understand that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his customers loyal but makes his own day less troublesome. This course is designed to help give you and your organization that edge.
This course touches on the definition of anger, its costs and pay-offs, the anger process, how anger affects our thinking, understanding behaviors caused by anger, how to manage anger and communicate effectively.
OBJECTIVES
At the end of this course you will be able to:
TARGET AUDIENCE
This course is designed for:
REQUIREMENTS
None/No previous knowledge required.
ESTIMATED COURSE DURATION
1 lesson per day – 12 days – available 24h/7d
Course available in english
COURSE SPECIFICATIONS
This course comes with 12 lessons consisting of text, interactive cards and a quiz.
It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.
CERTIFICATE
A participation certificate will be issued on completion of the course.
Course Content:
Module One: Getting Started
Module Two: Understanding Anger
Module Three: Do’s and Don’ts
Module Four: Gaining Control
Module Five: Separate the People from the Problem
Module Six: Working on the Problem
Module Seven: Solving the Problem
Module Eight: A Personal Plan
Module Nine: The Triple A Approach
Module Ten: Dealing with Angry People
Module Eleven: Pulling It All Together
Module Twelve: Wrapping Up
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