€90,00
While conflict is a natural and necessary catalyst for personal and organizational growth, unresolved friction can damage relationships and tank productivity. This course reframes conflict as an opportunity, providing professionals with the psychological insights, communication toolkits, and intervention strategies required to turn battles into win-win outcomes.
🏆 Win-Win Outcomess & Enhanced Productivity Learn to successfully navigate workplace disputes, transforming negative tension into constructive solutions that boost team morale and collective performance.
🧭 Strategic Mastery of Conflict Styles Discover the five most common conflict resolution styles and gain the situational awareness to know exactly when and how to deploy each one effectively.
🔍 Deep Conflict Diagnostics Understand the anatomy, types, and stages of conflict—including the critical differences between open and hidden conflict—to intercept and defuse issues before they escalate.
🗣️ Advanced Communication & Active Listening Elevate your verbal and non-verbal skills using active listening, paraphrasing, powerful questioning, and body language interpretation to keep information flowing positively.
👁️ Heightened Self-Awareness (The Johari Window) Utilize proven psychological frameworks like the Johari Window and analyze spontaneous vs. reflective behaviors to understand how you and others perceive conflict.
🤝 Expert Intervention Techniques Move beyond managing your own friction; acquire actionable intervention strategies to safely and effectively guide colleagues and teams through their own conflicts.
Complete the course at your own pace in about 15 days – available 24 hours a day, 7 days a week.
Course available in English.
Conflict Resolution – Getting Along in the Workplace – Academy
Get the tools to help you resolve conflict successfully and produce a win-win outcome.
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Unlock the tools that will help you resolve conflict successfully and produce a win-win outcome.
This will help you learn:
Course Content:
Lesson One: Defining Conflict
Lesson Two: Types of Conflict
Lesson Three: Open Conflict vs Hidden Conflict
Lesson Four: Spontaneous and Reflective Behavior
Lesson Five: The Johari Window
Lesson Six: Stages of Conflict
Lesson Seven: Conflict Resolution Style
Lesson Eight: The Role of Communication in
Lesson Nine: Active Listening Skills
Lesson Ten: Paraphrasing Skills
Lesson Eleven: Powerful Questions
Lesson Twelve: Body Language
Lesson Thirteen: Activity – The
Lesson Fourteen: Conflict and Its Resolution
Lesson Fifteen: Helping Others Through Conflict
Complete the course at your own pace in about 15 days – available 24 hours a day, 7 days a week.
Course available in English.
Courses Certified by EU24h – contact@eu24h.site
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