German for Sales – Services and Products
“Professionalität” (Professionalism) is very important to the German retail guest. Punctuality, efficiency and good organization implies good service.
Germans like to analyse and review information in detail before coming to a decision. Make sure you have plenty of facts and information to answer quickly and efficiently, and help the sales process. Be patient, and don’t try to rush your clients, as they may feel that you are being overly aggressive and walk away.
Being late for even a few minutes indicates bad time management, a lack of manners and is highly disrespectful. So if you say you are going to find out if you have something in your store, make sure you do and get back to them quickly!
Learn Retail German, and say ‘hallo’ to your German customers and clients
VR – German for Sales – Virtual Reality Training – 24/7
Sales – Services and Products Language Course
People buy consumer goods and services through various channels. We will be looking at different types of retail channels such as stores, online, catalogues, direct sales, TV home shopping, and automated retail.
Here are some examples of retail categories:
- Building and gardening supply stores
- Car dealers, including auto parts, new and used vehicle sales
- Clothing, such as speciality clothing stores
- Department stores
- Electronics and appliance stores, including big box retailers
- Food and beverage stores, including grocery stores and liquor stores
- Furniture stores
- Gas stations
- Health/beauty stores, including pharmacies
- Hospitality and leisure, including hotels, restaurants and bars
- Miscellaneous
- Non-store retailers, which means online retail sales
- Sporting goods/hobby stores
Content:
- Adjectives
- Banalities
- Business Small Talk
- Clothing & Accessories
- Colours and sizes
- Contact details
- Countries
- Customer service
- Days of the week and months
- Describe the product
- Describe the services
- Give your details
- Greetings of the day
- Hour part 1 hour
- How are you?
- How much does it cost?
- I do not understand
- In the shop
- instructions
- Marketing
- More greetings
- Numbers
- Payment
- Please and thank you
- Purchase of products
- Recommendations
- Sales
- Shopping for clothes
- Shopping for food
- Stationary
- Taxi, please
- Time Part 2 Passed / at and a half past
- Time Part 3 Passed and at
- To welcome the client
- Useful places
- What is the phone number?
- What time is it?
- What would you like to drink?
- What’s the problem?
- Where are you from?
- Where can I…?
- Where do you live?
- Where is/are the…?
- Where is…?
- Yes No
- Others…
Complete the course at your own pace in about 1 month – available 24 hours a day, 7 days a week.
Course available in VR – Virtual Reality
Only a laptop is needed; virtual reality glasses are optional and not required.
High technology for learning and practice.
Courses Certified by EU24h – contact@eu24h.site
A participation certificate will be issued on completion of the course.
EU24h – FEB independent company incorporated in Oct 2016. Certified continuing professional training organization. Approved by the ministerial decree of Nov 2025 – Reference 10073354/1 VAT number LU28917716 – EU legal entity. EU-Mercosur Partnership.
Click link below for more info:
VR – Virtual Reality Training – 24/7
