Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests
To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.
Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.
Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!
Goals
People buy consumer goods and services through various channels. We will be looking at different types of retail channels such as stores, online, catalogues, direct sales, TV home shopping, and automated retail.
Here are some examples of retail categories:
- Car dealers, including auto parts, new and used vehicle sales
- Non-store retailers, which means online retail sales
- Department stores
- Clothing, such as speciality clothing stores
- Electronics and appliance stores, including big box retailers
- Food and beverage stores, including grocery stores and liquor stores
- Building and gardening supply stores
- Sporting goods/hobby stores
- Health/beauty stores, including pharmacies
- Furniture stores
- Hospitality and leisure, including hotels, restaurants and bars
- Gas stations
- Miscellaneous
Learn Retail English, and welcome customers from 65 countries and territories that have English as their first language.
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