Japanese for Sales – Services and Products – language course
VR – Virtual Reality Training – 24/7
Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests
To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.
Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.
Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!
Sales – Services and Products Language Course
People buy consumer goods and services through various channels. We will be looking at different types of retail channels such as stores, online, catalogues, direct sales, TV home shopping, and automated retail.
Here are some examples of retail categories:
- Building and gardening supply stores
- Car dealers, including auto parts, new and used vehicle sales
- Clothing, such as speciality clothing stores
- Department stores
- Electronics and appliance stores, including big box retailers
- Food and beverage stores, including grocery stores and liquor stores
- Furniture stores
- Gas stations
- Health/beauty stores, including pharmacies
- Hospitality and leisure, including hotels, restaurants and bars
- Miscellaneous
- Non-store retailers, which means online retail sales
- Sporting goods/hobby stores
Content:
- Adjectives
- Banalities
- Business Small Talk
- Clothing & Accessories
- Colours and sizes
- Contact details
- Countries
- Customer service
- Days of the week and months
- Describe the product
- Describe the services
- Give your details
- Greetings of the day
- Hour part 1 hour
- How are you?
- How much does it cost?
- I do not understand
- In the shop
- instructions
- Marketing
- More greetings
- Numbers
- Payment
- Please and thank you
- Purchase of products
- Recommendations
- Sales
- Shopping for clothes
- Shopping for food
- Stationary
- Taxi, please
- Time Part 2 Passed / at and a half past
- Time Part 3 Passed and at
- To welcome the client
- Useful places
- What is the phone number?
- What time is it?
- What would you like to drink?
- What’s the problem?
- Where are you from?
- Where can I…?
- Where do you live?
- Where is/are the…?
- Where is…?
- Yes No
- Others…
Complete the course at your own pace in about 1 month – available 24 hours a day, 7 days a week.
Course available in VR – Virtual Reality
Only a laptop is needed; virtual reality glasses are optional and not required.
High technology for learning and practice.
Courses Certified by EU24h – contact@eu24h.site
A participation certificate will be issued on completion of the course.
EU24h – FEB independent company incorporated in Oct 2016. Certified continuing professional training organization. Approved by the ministerial decree of Nov 2025 – Reference 10073354/1 VAT number LU28917716 – EU legal entity. EU-Mercosur Partnership.
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VR – Virtual Reality Training – 24/7
