How to prevent and manage incidents through setting policies and procedures within a clear framework

With global regulatory bodies imposing staggering, multi-million-dollar penalties for discrimination and harassment claims, it is no wonder organizations are urgently seeking to be more proactive.

But how do you stop harassment before it starts?

What specific policies must be established?

What concrete steps should managers take to protect their teams? And if a complaint is filed, how should your organization respond?

This course provides clear, actionable answers to all these critical questions, giving you the tools to safeguard your workforce and your organization.

• Explain what acceptable behaviour in the workplace is and what is not, and why
• Apply the benefits of harassment training
• Define the various types of harassment, including sexual harassment
• Assist in creating a harassment policy
• State some ways to prevent harassment and understand what role they can play
• Demonstrate some ways to protect themselves from harassment
• Know what to do if they are harassed or accused of harassment
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Describe appropriate solutions for a harassment incident
• Know what to do if a complaint is false
• Help their workplace return to normal after a harassment incident

Course Content:

Module One: Getting Started

Module Two: The Background

Module Three: Developing an Anti-Harassment Policy

Module Four: Policies in the Workplace

Module Five: Proper Procedures in the Workplace

Module Six: False Allegations

Module Seven: Other Options

Module Eight: Sexual Harassment

Module Nine: Mediation

Module Ten: Conflict Resolution

Module Eleven: The Aftermath

Module Twelve: Wrapping Up